Cabin Crew Individual Interview – Questions and Sample Answers

I am applying for a cabin crew position. I have just received a phone call for an interview. What should I do? Can I get some tips and advice?

Woah! Congratulations! You have done a great job! I remember how I was so excited to have received the phone call for the first time. Alright! If you have the same questions I mentioned above, you’ve come to the right place!

By the way, if you happen to go through my last post, you might know some questions I have left there. However, for more detail, I’ll state here again and provide you some sample answers or tips.

Please fasten your seat belt. We are boarding now!

1- Tell me about yourself.

[Guide] Welp! This should be the first question you will be asked!For me, I answered this question by stated my name, age, where I live and a little bit about my family. I keep it short and very careful with my tone and grammar.  Then, I moved on to tell about my educational background and my previous professional background. It’s high time I had stated everything important! It’s time to sell myself. One last thing! Answer with confident and with a smile!

2- Why do you want to be a cabin crew member?

[Sample Answer] I like the idea of the exciting lifestyle. I’ve never enjoyed too much routine, and I really enjoy working with people. (Elaborate more on your own).

[Tip] Don’t say you love traveling or any reasons you find online. You and 90% of the rest of the candidates would have said the same thing which is bad and won’t give you any credit after all. Think of anything unique! Anything You!

3- Why do you want to work for ABC Air?

[Sample Answer] The company has a good reputation as an employer. I’d feel great about working for the company. Also, it’s just the right size: not too big, not too small. (Elaborate more on your own)

[Guide] For me, I did a lot of research on the company profile before going into the interview, so that I could gain a lot of knowledge regarding the company and have got a lot of things to say about the company when they ask this question.

4- What skills and qualities you will bring to the job?

[Sample Answer] I have good experience with customer care from my job in the hotel. I’m cheerful most of the time, and I don’t mind taking responsibility for my actions – ding what needs to be done. I love team work, too.

[Guide] Look up on the internet for some cabin crew qualities. Whichever match with yours, or you bare any mentioned qualities, don’t forget to mention them in the interview. Remember: don’t just raise the points up, elaborate by using example, real example!

5- Have you ever had to deal with an angry customer? What happened?

[Sample Answer] Once, there was a mix-up over a room at the hotel. A customer arrived with his family, but the booking was for a single room. He was furious. I kept apologizing, and immediately got them seated in the restaurant for a free meal. We sorted out the room and left a fruit basket. He was never entirely happy, but he could see that we’d tried to make it right.

[Guide] Don’t make things up! Try to use your experience instead!

6- Have you ever worked with someone from another culture? Did you learn anything?

[Sample Answer] At the hotel where I work, guests come from all over the world. Communication can be challenging. I’ve learned to speak slowly and calmly. I don’t mind repeating myself, and I try different words, too. I’m always interested in meeting people from different places.

7- What do you think will be the most difficult part of the job?

[Sample Answer] I think being on call and waiting for a phone call in the middle of the night must be pretty tough. But I want this job because I like a challenge, and I want to avoid a nine-to-five routine.

[Guide] Read more regarding the job itself. During an interview, sometimes the interview will ask many questions about the job. So be well prepared!

8- Would your current employer describe you as reliable?

[Sample Answer] Definitely. They would tell you I’ve never been late for work, and I’ve had only one sick day in three years. That doesn’t mean I go to work when I’m ill, it means I take care of myself!

9- What would you do if an older lady passenger seemed upset and appeared to be crying?

[Sample Answer] I would offer her a tissue and a glass of water. I would ask if she needed anything else. If she said no, I would keep an eye on her, but not say anything else.

10- If we don’t hire you for this job, what will you do?

[Sample Answer] I’ll take it as a learning opportunity. I’ll definitely go back and try to improve myself, then apply again.

P.S.: Elaborate more on your own! Be yourself! Don’t exaggerate!

Source: English for Cabin Crew by Oxford


[UPDATE 1: 14th Mar, 2019] Here are additional questions for you I’ve found for you:

  1. Tell me about your dream job.
  2. Are you better working alone or in a team?
  3. How would your friends describe you?
  4. Tell me the time when you help someone.
  5. Tell me the time that you help improve a business.
  6. Tell me the fun experience on the job.
  7. What are your strengths?
  8. What are your weaknesses?
  9. Tell me about a time when you had to deal with a coworker who wasn’t doing their fair share of work. What did you do and what was the outcome?
  10. Tell me about a time you misjudge a person.
  11. Tell me about a challenge at work you faced and overcome.
  12. Tell me about a time you resolve conflict.
  13. Have you worked with someone you don’t like? If so, how you handle it?
  14. Would you say that you can easily deal with high pressure situations?
  15. What do you expect from your supervisor?
  16. What the motivates you to do the best on the job?
  17. What kind of person you refuse to work with?
  18. How will you be able to cope working such long shifts?
  19. How long do you expect to for us if hired?
  20. What do you prepare / how do you prepare for this interview?
  21. Are you applying for other airline? What if more than one airline offers you the job?
  22. Why should we hire you?
  23. Do you have any question for me?

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