I am applying for a cabin crew position. I have just received a phone call for an interview. What should I do? Can I get some tips and advice?
Woah! Congratulations! You have done a great job! I remember how I was so excited to have received the phone call for the first time. Alright! If you have the same questions I mentioned above, you’ve come to the right place!
By the way, if you happen to go through my last post, you might know some questions I have left there. However, for more detail, I’ll state here again and provide you some sample answers or tips.
Please fasten your seat belt. We are boarding now!
1- Tell me about yourself.
[Guide] Welp! This should be the first question you will be asked!For me, I answered this question by stated my name, age, where I live and a little bit about my family. I keep it short and very careful with my tone and grammar. Then, I moved on to tell about my educational background and my previous professional background. It’s high time I had stated everything important! It’s time to sell myself. One last thing! Answer with confident and with a smile!
2- Why do you want to be a cabin crew member?
[Sample Answer] I like the idea of the exciting lifestyle. I’ve never enjoyed too much routine, and I really enjoy working with people. (Elaborate more on your own).
[Tip] Don’t say you love traveling or any reasons you find online. You and 90% of the rest of the candidates would have said the same thing which is bad and won’t give you any credit after all. Think of anything unique! Anything You!
3- Why do you want to work for ABC Air?
[Sample Answer] The company has a good reputation as an employer. I’d feel great about working for the company. Also, it’s just the right size: not too big, not too small. (Elaborate more on your own)
[Guide] For me, I did a lot of research on the company profile before going into the interview, so that I could gain a lot of knowledge regarding the company and have got a lot of things to say about the company when they ask this question.
4- What skills and qualities you will bring to the job?
[Sample Answer] I have good experience with customer care from my job in the hotel. I’m cheerful most of the time, and I don’t mind taking responsibility for my actions – ding what needs to be done. I love team work, too.
[Guide] Look up on the internet for some cabin crew qualities. Whichever match with yours, or you bare any mentioned qualities, don’t forget to mention them in the interview. Remember: don’t just raise the points up, elaborate by using example, real example!
5- Have you ever had to deal with an angry customer? What happened?
[Sample Answer] Once, there was a mix-up over a room at the hotel. A customer arrived with his family, but the booking was for a single room. He was furious. I kept apologizing, and immediately got them seated in the restaurant for a free meal. We sorted out the room and left a fruit basket. He was never entirely happy, but he could see that we’d tried to make it right.
[Guide] Don’t make things up! Try to use your experience instead!
6- Have you ever worked with someone from another culture? Did you learn anything?
[Sample Answer] At the hotel where I work, guests come from all over the world. Communication can be challenging. I’ve learned to speak slowly and calmly. I don’t mind repeating myself, and I try different words, too. I’m always interested in meeting people from different places.
7- What do you think will be the most difficult part of the job?
[Sample Answer] I think being on call and waiting for a phone call in the middle of the night must be pretty tough. But I want this job because I like a challenge, and I want to avoid a nine-to-five routine.
[Guide] Read more regarding the job itself. During an interview, sometimes the interview will ask many questions about the job. So be well prepared!
8- Would your current employer describe you as reliable?
[Sample Answer] Definitely. They would tell you I’ve never been late for work, and I’ve had only one sick day in three years. That doesn’t mean I go to work when I’m ill, it means I take care of myself!
9- What would you do if an older lady passenger seemed upset and appeared to be crying?
[Sample Answer] I would offer her a tissue and a glass of water. I would ask if she needed anything else. If she said no, I would keep an eye on her, but not say anything else.
10- If we don’t hire you for this job, what will you do?
[Sample Answer] I’ll take it as a learning opportunity. I’ll definitely go back and try to improve myself, then apply again.
P.S.: Elaborate more on your own! Be yourself! Don’t exaggerate!
Source: English for Cabin Crew by Oxford
[UPDATE 1: 14th Mar, 2019] Here are additional questions for you I’ve found for you:
- Tell me about your dream job.
- Are you better working alone or in a team?
- How would your friends describe you?
- Tell me the time when you help someone.
- Tell me the time that you help improve a business.
- Tell me the fun experience on the job.
- What are your strengths?
- What are your weaknesses?
- Tell me about a time when you had to deal with a coworker who wasn’t doing their fair share of work. What did you do and what was the outcome?
- Tell me about a time you misjudge a person.
- Tell me about a challenge at work you faced and overcome.
- Tell me about a time you resolve conflict.
- Have you worked with someone you don’t like? If so, how you handle it?
- Would you say that you can easily deal with high pressure situations?
- What do you expect from your supervisor?
- What the motivates you to do the best on the job?
- What kind of person you refuse to work with?
- How will you be able to cope working such long shifts?
- How long do you expect to for us if hired?
- What do you prepare / how do you prepare for this interview?
- Are you applying for other airline? What if more than one airline offers you the job?
- Why should we hire you?
- Do you have any question for me?